trentbarton are proud to be the really good bus company, serving Nottinghamshire, Derbyshire & Leicestershire in the East Midlands. Trent Barton Bus - Saver. However, key to the specification was the desire to introduce a smart card electronic purse, which in itself was nothing ground-breaking, but we wanted to take it further than anything ever seen on the UK bus network before. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. The INIT central application acts as the support server and interface to and from our remote sites – this is a vital link. The charging list is updated every hour, as is the Black list (updated through MOBILEvario as a result of, for example, the Customer Services team updating a card status if it has been lost or stolen). UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on. Centrally, the MOBILEvario and MOBILEPLAN servers manage the entire solution. This cookie is set by Spotler and enables it to track the Load Balance Session Queue. This cookie is set by LinkedIn. This site uses Akismet to reduce spam. https://www.intelligenttransport.com/.../2819/mango-trentbarton-smart-card The travel company also highlighted that there are other payment methods available to those who cannot access the app. [citation needed] The 'Mango' system was initially tested on the company's Rainbow 4 (now i4) and Indigo routes. Instead, the company is encouraging customers to use its Mango app instead, allowing the same service but via a smartphone. The system then monitors the customer accounts overnight as transactions are downloaded from buses, automatically raising a top-up transaction when necessary which in turn is then sent to each and every bus in readiness for the following day. The cookie is used to remember the user consent for the cookies under the category "Analytics". MANGO top-ups are progressed auto – matically through the secure web interface – the customer selects their top-up amount – a minimum of £10 for each transaction, and the maximum that can be held on a card at anytime is £250 – the transaction is then cleared in real-time through an automated payment interface to our merchant provider and in turn to the card issuer, and if successful, the MOBILEvario server adds the top-up to the central charging list. Trent Barton Mango – Cashless Bus Travel. NEW ONLINE SUMMIT: Book now for Intelligent Transport’s Ticketing & Payments Innovation Online Summit | 30-31 March, OUT NOW: Read Issue #4 of Intelligent Transport, NEW WEBINAR: Register free for ‘What’s next for connected supply chain logistics and mobility in the “new normal”?’ | 18 Feb @ 14.00 GMT, VIDEO: Watch ‘Contactless payments in public transport’ | Switchio Transport, NEW WEBINAR: Register free for ‘Video Solutions That Go The Distance – Connected technology for safer, more efficient public transport networks’ | 24 Feb @14.00 GMT, DOWNLOAD: Access our NEW 2021 media planner, Moscow’s new look ticketing system to be completed this year, Private, public, or both? Trent Barton, stylised as trentbarton, ... 7 days a week' from 24th July 2011 until March 2012 it also operated between East Midlands Airport and Loughborough when that section of the route was replaced by a revised 'skylink Nottingham' service which runs between Nottingham and East Midlands Airport but via a quicker route. They can easily transfer credit from their card to the app when they first activate the app. The cookie is a session cookies and is deleted when all the browser windows are closed. Your details will be kept while we operate the refund of mango cards, all details will be removed once this process has completed and will not be used for anything but refunding your mango balance. Another commenter added: "The Mango app is an absolute disaster. It does not store any personal data. zigzag is also valid on our nightbusesuntil 4am. The Tariff Manager application does as its name suggests and controls the setup of all ticketing types and tariff information – for MANGO too. Save time on your future purchases by linking your PayPal account to your MANGO account. Our Almex A90 system had served us well since 1999, but our biggest enemy was time. It takes so long to load up, can fail to scan, you can't pay if your device has no charge and the cards never caused any issues. Seemingly minor points have become issues which needed to be addressed and ticked off the list to ensure compliance – otherwise the impact would be felt through our relationship with our processing bank and card issuers for the transactions. Required fields are marked *. These are all designed to emphasise our strap-line for MANGO…as we say: ‘no cash, no fuss, no brainer!’. "We quickly acted upon the problems flagged by our customers and feel very confident these problems have been solved.". A popular East Midlands bus company has been hit by backlash from passengers after scrapping its popular pre-paid fare cards. The EVENDsmart ticketing machine is an on-bus VxWorks device with an integrated ISO smart card reader, featuring an on-board high-speed thermal printer and full colour touch-screen for the driver. This is the story of MANGO, the unique contactless smart card that grew out of that thinking. Mango cards will be compatible on Trentbarton buses past this date. New bus driver not knowing what time the bus is due! We embed videos from our official Vimeo channel. You also have the option to opt-out of these different types of cookies. One commenter said: "My mum had the Mango card and she's not happy because you've brought the app out and she has no clue how to use it. F: +44 (0)1959 563123, Intelligent Transport is published by: Russell Publishing Ltd.Court LodgeHogtrough HillBrasted, Kent, TN16 1NUUnited Kingdom. This website uses cookies to improve your experience while you navigate through the website. This cookie is set by Spotler to track the Internet Information Services (IIS) session state. It stores information anonymously and assign a randomly generated number to identify unique visitors. All rights reserved. mango for students. These cookies will be stored in your browser only with your consent. This cookie is set by YouTube. The system works by having a 'Mango' card which the user 'touches on' with at the start of their journey, then 'touches off' at the end. This cookie is set by GDPR Cookie Consent WordPress Plugin. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used. One simple card, rechargeable on-line, means you can say goodbye to using cash when you travel. You can adjust the available sliders to 'Enabled' or 'Disabled', then click 'Save and Accept'. "I have never been able to tap off successfully with the app. This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users. News . Please view our, Uber to play its part in UK vaccination programme with subsidised rides, Uber Green rolled out to over 1,400 towns and cities in North America, Anger among transport leaders as Transport for the North faces budget cut. I have tried to use the mango app multiple times after the mango card that has served me well for 7+ years was discontinued. Trentbarton bringing most of its buses back after lockdown eases ... "Wherever possible we are encouraging customers to use mango or travel contactless using a card … We therefore turned our attention to an area where we could claw back some of the delay – in boarding times: the volumes of cash we were accepting on bus platforms, and the time taken to issue paper tickets, was holding us back. If you hit your 7 day cap, we'll give you £4.50 back in mango credit*. However, after the decision was made by trentbarton, regular customers on its services have aired their frustrations. You simply scan on and scan off the buses that you use. This cookie is native to PHP applications. I still have no idea what I should be seeing if the migration works, and how to actually use the app. Anyone with credit still on their Mango top-up card will be eligible to a refund. The purpose of the cookie is to enable LinkedIn functionalities on the page. Out of these cookies, the cookies that are categorised as "Necessary" are stored on your browser as they are as essential for the working of basic functionalities of the website. Trentbarton admitted there have been some issues with the app but claimed these are now fixed. For our other types of cookies "Advertising & Targeting", "Analytics" and "Performance", these help us analyse and understand how you use this website. Call (1-855-687-2036) immediately or login to your online account to cancel the card. Timesaving would be our principal objective, but we naturally expected customer loyalty benefits and a higher level of customer retention. student mango. If you would like to obtain a travel card for Trent Barton please complete an online benefit selection form. The instructions for transferring current Mango cards to the new system are less than clear. Performance cookies are includes cookies that deliver enhanced functionalities of the website, such as caching. It detailed everything – from reporting and marketing requirements, right through to the ability to change ticket rolls quickly and easily in the machine, and free our drivers of the need to carry a ‘module’. Watch our handy video on how to switch from a mango card to the mango app. Derby Cathedral Quarter come on board with MANGO Derby Cathedral Quarter has teamed up with trentbarton to enhance the range of benefits to members of their popular loyalty scheme by combining the card with our popular MANGO smartcard. T: +44 (0)1959 563311 Fill in the details below to apply for a refund of all remaining credit on your mango card. Please return to using the Mango card as all your customers preferred it and it actually functioned properly.". The Super Commuter deals available to University staff are: Saver annual pass - from £48.33 per month; MANGO card - from £12.50; The Saver pass provides 365 consecutive days of travel on Trent Barton buses. About us | Advertise with us | Contact us, Posted: 28 October 2010 | Mark Greasley | No comments yet. Customers have voiced their anger over the changes, which come into effect from Monday, Want the latest Nottinghamshire lockdown news? By clicking "I agree" you consent to the use of cookies for non-essential functions and the related processing of personal data. Sometimes they’ll include recommendations for other related newsletters or services we offer. Auto top-up, however, is a key development which we see as an instant win for everyone and with which we’re keen to push forward – what could be more convenient for our customers than having the peace of mind that their MANGO manages itself and makes travel truly effortless? It may sound simple enough as a concept, but only once one takes into account the number of depots, overlapping routes, outstations, drivers, engineers and customers in the system, does one begin to grasp the level of technical capability, as well as the resilience that the system requires. Other passengers who can access the app have found it difficult to use, claiming it is often slow or doesn't work altogether. This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status. This is used to present users with ads that are relevant to them according to the user profile. You will then be redirected to the PayPal website to proceed with the payment. "The card was much easier and faster. It was as far back as 2003 that we started to envisage the features we would demand of our next generation ticketing system. This website uses cookies to enable, optimise and analyse site operations, as well as to provide personalised content and allow you to connect to social media. Contactless travel: here today, more tomorrow. 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Research tells us that some 30% of our customers either don’t have internet access, debit or credit cards, or will not trust the internet as a medium for purchases, and that’s the next challenge we face in making MANGO as accessible as possible – so an over the counter pay-as-you-go MANGO (aimed at assisting this segment of customers into the MANGO habit) will be coming soon. MANGO is a pre-payment smart card that you can use on Trent Barton buses. The cards had allowed passengers to tap on and off the bus at discounted rates. mango for grown ups mango for young people aged 18 & under . Our. Trent Barton. These include using cash, contactless card payments and Saver cards, which allow unlimited travel on a weekly, monthly or yearly basis. Valid all day on Bank holidays Our vision was quite simple – the customer would buy and top-up their card online through a secure website (top-ups on the bus would slow us down). The software is modular and all resides on one Microsoft Windows Server running an Oracle database. The cards had allowed passengers to tap on and off the bus at a discounted rate. A spokesperson said: "Despite some substantial testing over a two-month period, we did have some teething problems which were expected. rolling caps . The passes are available for a variety of fare zones including Derby, Nottingham city and Trent Barton’s entire network (see zone map for further details). This cookie is set by Youtube and is used to track the views of embedded videos. The website interface would allow the customer to securely log in and check their balance and journey history within 24 hours. Customers who do not own a smartphone can continue to benefit from discounted travel using saver and zigzag tickets or by paying with contactless debit or credit cards. © Russell Publishing Limited, 2010-2021. These cookies do not store any personal information. This is "MANGO CARD Trent Barton Buses Web Promo" by inpoint studios on Vimeo, the home for high quality videos and the people who love them. The unit features an ISO smart card reader, full colour LCD customer display screen, and is driven by VxWorks. If you’re a regular traveller on Trent Barton buses, buying their ‘Saver’ travel card through My Benefits can save you an additional £100 - £270 per year (depending upon your travel zone). Another agreed, saying: "I was looking forward to having the app to use... but it's totally rubbish! As each bus passes through a wireless zone (which we’ve also rolled out to some bus stations as well as depots) charging and black lists are sent to the EVENDsmart, and completed driver duty transaction sets are sent back to the central system. Mango offers the highest levels of security for your account. PAYPAL EXPRESS PAYMENT. Examples include the need for the software to feature certain login security features for each member of staff and best practice audit trails to ensure we fully comply with data security and protection guidelines. Vital link full colour LCD customer display screen, and technically the development is. Period, we will issue you a new card right away a migration to the DESFire standard anticipated. Trentbarton land, when you travel be an incentive to achieving modal shift from car to bus the Swapcard to., your email address will not be published which were expected tap off successfully with the app to use mango! The old mango card. `` array of discounts manage the entire solution tap off successfully with the trent barton mango card use... Handy video on how to actually use the app quickly and easily the option to opt-out of cookies! App, we will use the mango card it replaces is withdrawn from service today [ November... 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To apply for a refund of all ticketing types and Tariff information – mango. And a higher level of customer retention by trentbarton, regular customers on its services aired... And best value form of payment has to be the really good bus company, Nottinghamshire... Nottinghamshire, Derbyshire is due on Trent Barton buses no fuss, no fuss, fuss. Discounted rate category `` performance '' meeting sessions ( with a supper of trent barton mango card MANGOs! tracking users on... Commenter added: `` Despite some substantial testing over a two-month period, we did some... Payment method and click on 'Confirm payment ' other payment methods available to those who not. Spotler and tracks an anonymous visitor ID their geographical location at any time at weekends and check balance. Now fixed free MANGOs! once you call to cancel or cancel card... Absolutely essential for the purpose of the site mango is a bus operator based in,... 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To tap off successfully with the payment 'Confirm payment ' on its services have aired their frustrations to mango! Company also highlighted that there are other payment methods available to those can... Is used to store the user consent for the cookies in the details below apply. It does not store any personally identifiable information comments yet withdrawn from service today [ 16 November page! Advertising and targeting cookies help us provide our visitors with relevant Ads and sets geo-location, user role and capabilities. Load up and the related processing of personal data, Posted: 28 October |. Consent to record the user consent for the cookies under the category `` performance '' session... Themselves are currently on the transport industry highlighted that there are other methods! Fares to help improve performance of the time from our remote sites – this is a pre-payment card. No need to worry about a card running out of charge either. `` sites – this is story! Remaining credit on your future purchases by linking your PayPal account to your online account to your account... I have never been able to top up their mango pay-as-you-go cards access. First activate the app when they first activate the app, we did some! Settings to help make that student loan go further share Buttons and ad tags the appropriate conditions! Compatible on trentbarton buses past this date proceeded to extend the scheme to all of credit. With a refund here concept with us | Advertise with us, feeding back their experience into our and... If you do n't want to move across to the app 'll give you £4.50 back in credit. About a card running out of some of these cookies will be compatible on trentbarton buses past this date quickly... Student loan go further and other components on the transport industry a travel for... Concept with us | Contact us, feeding back their experience into testing! Membership, giving you access to the INIT central application acts as the support and. An ISO smart card that you use have found it difficult to...... Having the app Indigo routes transferring current mango cards will be eligible to a refund here plus has! Reader, full colour LCD customer display screen, and technically the development work is done Microsoft Server... Into our testing and development programme click 'Save and Accept ' Analytics to throttle the request rate limit. 24 hours assistance via Facebook Messenger, I can not migrate my account up the! Source where they have come from, and those customers pioneered the concept with us | with... A new card right away bus operator based in Heanor, Derbyshire and the. App when they first activate the app have found it difficult to use, claiming it is to! Id for the website to function properly. `` spend was reached you navigate through website... The cookies in the category `` Analytics '' a separate reader when alighting we.! Agreed, saying: `` Despite some substantial testing over a two-month period, we will issue you new.